Key Points
- Every appointment on Fay is backed by the Fay Guarantee — so you’re protected if your cost isn’t what you expected.
- Many people pay as little as $0 per session with insurance.
- We show your estimated price upfront, so there are no surprises.
How Fay Helps Estimate Your Cost
To make pricing more predictable, Fay offers a pricing estimation tool you can use before booking. It shows your expected cost based on your insurance benefits.
Because insurance pricing isn’t always exact, your final cost may vary — but with Fay, you’re protected.
Here’s what you can expect:
- An upfront price estimate before your visit
- Clear guidance based on your insurance benefits
- Support if your final cost is different than expected — including a refund if needed
How Fay’s Pricing Estimation Tool Works
When you enter your insurance information:
- Fay verifies the validity of your insurance and the eligibility and coverage with your insurer;
- Available cost-sharing details (such as copays or deductibles) are reviewed;
- Fay generates the most accurate estimate possible based on returned data.
As insurers update eligibility and claims systems, the accuracy of pricing estimates may improve over time.
How Nutrition Services are Covered
Many health insurance plans include coverage for nutrition services provided by board-certified Registered Dietitian Nutritionists (RDNs). When you see a registered dietitian through Fay, services are typically billed using your insurance benefits, subject to your specific plan terms.
Insurance coverage and cost-sharing requirements — such as copays, coinsurance or deductibles — vary by plan. Because insurers do not always provide real-time or complete pricing information, exact out-of-pocket costs cannot always be confirmed in advance.
Why Healthcare Prices Can be Hard to Predict
Healthcare pricing depends on several factors that may not be finalized until after a visit is processed, including:
- Your specific insurance plan and benefits;
- The validity of your insurance;
- Whether deductibles have been met;
- How the insurer applies copays or coinsurance;
- How claims are adjudicated by the insurer.
As a result, pricing information available before, or at the time of a visit, may be incomplete or subject to change.
Why Cost Estimates May Vary
Even with advance verification, estimates can differ from final charges because:
- Coverage terms vary by employer, plan and policy;
- Insurers may update benefits or apply deductibles differently;
- Final claim adjudication occurs after services are rendered.
The estimate provided reflects the best information available at the time of scheduling.
What You Can Do for Added Confidence
If you want additional reassurance:
- Contact your insurance provider directly to confirm nutrition benefits;
- Ask your insurer about copays, deductibles, or visit limits;
- Book through Fay's network of vetted, insurance-credentialed registered dietitians to reduce the risk of billing issues.
Should You Get Care?
If you believe working with a registered dietitian could help you improve your health, cost uncertainty should not prevent you from seeking care. Many people pay little to nothing out of pocket for nutrition services, and preventive care can help reduce long-term health risks.
Fay makes it easy to book an appointment with a vetted, board-certified registered dietitian and understand your benefits before your visit.
Approximately 95% of insured Fay users pay $0 out of pocket, though individual costs vary by plan*
*Based on historical claims data across Fay users.
